You can now enable a new field on visitor widget to start collecting visitor phone number. Learn More
Phone Number Field
Chat Routing & Queueing
One of the most sought after feature is now available. You can now choose between broadcast or auto-assign mode to Route incoming chats.
Queueing option can be enabled for better visitor experience, especially during high visitor traffic times.
Mobile Apps - New Version
New version released for both iOS and Android app.
March 2017 release notes
Collect Visitor Name & Email - While Chatting
While chatting, especially when chat is Triggered or Proactive Engage initiated you can now use this new feature to start collecting visitor name and email. Read More
Proactive Chat: Tile Color
It was observed, on some occasions (infrequently), that when an agent engaged with a visitor using proactive chat module the visitor tile color was changing from green (engaged mode) to grey (unengaged mode) and back to green in a span of few seconds. This issue was fixed. Read More
Owner Mapping & Offline Messages : SalesForce
Agent who handled the chat will now be shown under the lead owner/contact owner field in SalesForce.
Offline messages will now get posted to SalesForce. Read More.
Desktop App 2.0.2
Agents connecting via Desktop App were coming across a white static screen when they opened the app. Upgrading to this latest version will resolve the issue. The issue was happening on both Mac and Windows app.
HubSpot & Magento 2.0
New Integrations: Connect with more of your favourite apps.
Triggered Chat : Enhanced
-Ability to show custom messages.
-Ability to show agent avatars.
-Ability to associate with departments.
-Mobile responsive design.
Convert visitor into lead or contact in SalesForce, on-demand, while chatting.
Capture UTM parameters from visitor's URL and send it to SalesForce.
Check out the entire scope of SalesForce integration here.
No published changelogs yet.
Surely HappyFox Chat will start publishing changelogs very soon.
Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree